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CUSTOMER SERVICE

Exclusive Furniture is now hiring customer service reps for their corporate office.
Bilingual in Spanish is required! Furniture knowledge is preferred.

Duties include but not limited to:
- Process customer service requests, and field calls from customers
- Adhere to customer standards for response time and scheduling
- Promptly respond to emails
- Adhere to vendor warranties
- Arrange service calls and routes/schedules for technicians
- Review technician reports for disposition
- Process parts orders, and follow up accordingly with vendors
- Process return credits, or shop time credits when needed
- Enter accurate updated information on customer's sales to keep communication up to date
- Contact customers with any type of case within 24-48 hours to follow up
- Work with customer service manager with anything they may need assistance with
- Can be assigned any other clerical duties in office operations on occasion, or as needed

Address: 631 Buffalo Lakes Dr Missouri City TX
Pay $11/hr

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